If a reply has become a task, you answer it, but you do not have to start from a blank page. When you open a letter on the company's record, on the TouchEvery contact with the company: letter, call, online meeting, in-person meeting, note, postal letter.Where to find itDizzlet › TouchesGlossary tab, you will find the "Reply with Apex" button: ApexThe assistant we built ourselves, the one you talk to; this row takes you back to the conversation.Where to find itLeft sidebar, top rowGlossary reads the history and writes a draft reply.
The letter goes out only after you approve it
The draft appears on a card in the conversation. There you read it, edit it, or tell Apex what to write differently. The letter goes out only after approval, during working hours, from the SenderThe company's mailbox that the campaign letters go out from. Ideally a new mailbox used only for campaigns, on the company's domain and in the sending person's own name.Where to find itMail › SendersGlossary's mailbox.
It follows the style of the correspondence
Apex looks at who it is replying to, how you have addressed each other so far, and what language the correspondence has been in. For a letter in a foreign language, you can also read on the card, in your own language, what Apex is writing to the recipient.
Say what you want to achieve
Apex sees from the letter what they asked, but you know what you want: a meeting, an offer, clarifying a question. One sentence is enough: "offer next Tuesday or Wednesday for a 20-minute call".
Have Apex remember what is the same in every letter
If you want all your letters short or in a direct tone, or always close with the same sentence, say it once and Apex remembers it. A one-off request, such as "make this one shorter", it does not remember. What is worth having it remember is explained in What to teach Apex.
Or reply by hand
The "I'll reply" button opens your own letter editor, without Apex.
Where to find it
the company's record (Dizzlet), on the Touches tab, the "Reply with Apex" button when you open a letter; the draft's card in the conversation with Apex