A SenderThe company's mailbox that the campaign letters go out from. Ideally a new mailbox used only for campaigns, on the company's domain and in the sending person's own name.Where to find itMail › SendersGlossary is the mailbox the campaign letters go out from. We recommend a new mailbox used only for campaign mail, on the DomainThe name in the company's web address, for example sampleltd.co.uk; the company email address is on it too ([email protected]).Where to find itWhen signing in, and on the senderGlossary of the company in whose name the letters go out, in the sending person's own name (for example [email protected]), rather than a Shared addressAn address used by several people, such as sales@ or info@. For a sender, we recommend an address in the sending person's own name.Where to find itMail › SendersGlossary such as sales@ or info@. It should be a full, separate mailbox, not an alias of another one: mail providers see aliases as a single account, so several aliases all weigh on the reputation of one mailbox. ApexThe assistant we built ourselves, the one you talk to; this row takes you back to the conversation.Where to find itLeft sidebar, top rowGlossary reads and sorts every incoming letter in the connected mailbox, so day-to-day mail should stay out of it. The user connects it themselves, and Apex guides them through it. The company sends the letter: the company is the sender.
How much a sender sends
After Warm-upA new mailbox's first weeks: a few letters a day, then full pace in about 15 working days.Where to find itSenders › the sender › OverviewGlossary, a SenderThe company's mailbox that the campaign letters go out from. Ideally a new mailbox used only for campaigns, on the company's domain and in the sending person's own name.Where to find itMail › SendersGlossary sends around 50 campaign letters per working day, so that the mailbox keeps its good reputation. Warm-up takes about 15 working days: in the first days, a few letters a day go out. One sender per user is usually enough. For a faster pace, a user can connect several senders, each one a full, separate mailbox.
Group
Every SenderThe company's mailbox that the campaign letters go out from. Ideally a new mailbox used only for campaigns, on the company's domain and in the sending person's own name.Where to find itMail › SendersGlossary belongs to one GroupA circle of members who see the same campaigns, senders and letters.Where to find itTeam management, one section per groupGlossary: its creator's group. A sender takes on new companies only from its own group's campaigns, and the group's members see its letters. If you move a sender to another group, the companies already started stay with it until the end of their Letter sequenceThe campaign's letters in order: the main letter and the follow-up letters.Where to find itThe campaign's pageGlossary, and it takes on new companies only from the new group's campaigns. Senders are moved by an User / Administrator / SuperuserThe three roles: works in their group / sees and manages everything / on top of that, plans, bank card, invitations. The first person from a company to sign in is a Superuser.Where to find itTeam management, the member's row; the member's record › RoleGlossary or Superuser, in the conversation: Apex moves them.
Owner
Every SenderThe company's mailbox that the campaign letters go out from. Ideally a new mailbox used only for campaigns, on the company's domain and in the sending person's own name.Where to find itMail › SendersGlossary has one OwnerThe person handling the company; they get the tasks from the company's replies. If there is none: "No owner".Where to find itDizzlet › Summary, at the bottomGlossary: a member of the sender's GroupA circle of members who see the same campaigns, senders and letters.Where to find itTeam management, one section per groupGlossary, or an User / Administrator / SuperuserThe three roles: works in their group / sees and manages everything / on top of that, plans, bank card, invitations. The first person from a company to sign in is a Superuser.Where to find itTeam management, the member's row; the member's record › RoleGlossary or Superuser. A sender cannot be activated without an owner. By default, the sender's creator is its owner. One person can have several senders.
Payment
A campaign letter goes out when the SenderThe company's mailbox that the campaign letters go out from. Ideally a new mailbox used only for campaigns, on the company's domain and in the sending person's own name.Where to find itMail › SendersGlossary's OwnerThe person handling the company; they get the tasks from the company's replies. If there is none: "No owner".Where to find itDizzlet › Summary, at the bottomGlossary has an active paid plan. If not, the letter waits and nothing is lost; mailbox sync, reply handling and letters written by hand keep working in the meantime. Once the plan is sorted out, sending resumes.
Why the owner matters
When a company you contacted replies, the company's OwnerThe person handling the company; they get the tasks from the company's replies. If there is none: "No owner".Where to find itDizzlet › Summary, at the bottomGlossary gets the task. If the company has no owner yet, the task goes to the mailbox owner. So the mailbox owner should be the person who handles the replies. If someone else answers a mailbox's letters, tell Apex and it will change the owner.
Where to find it
Mail › Senders › the sender › Overview › Responsible person and purpose